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Willys Jeep Parts and Restoration - Walck's 4 Wheel Drive

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610.852.3110

info@walcks4wd.com

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Customer Service

Shipping & Delivery
Most in-stock items leave our warehouse within 24 hours. But, under certain circumstances could take up to 3-5 business days. We ship standard ground via UPS or FedEx by default. You may phone or e-mail if you need request expedited shipping.
Occasionally, some items may be out of stock. Most back orders ship within 7–14 days. However, some items may take longer. The availability date for these products will be listed on the product’s information page if available. We appreciate your patience.
Privacy & Security
This policy applies only to activities WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM engages in on it's website and does not apply to WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM activities that are "offline" or unrelated to the website. WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits to WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM, vehicle selections, items viewed, pages viewed, and the length of the visit to the website.

You may also be asked to provide personally identifiable information on the WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered when feedback or e-mails are sent to WALCKS4WD.COM, CRD4X4PARTS.COM, WILLYSJEEPGUIDE.COM, and JEEPWRANGLERGUIDE.COM, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. You may always choose not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information we believe may be of interest to you.
This information is stored securely and will never be given away or sold for any purpose. 
Returns & Replacements
Returns of unused items are accepted within 30 business days of your order. Buyer will be responsible for return shipping or freight charges. Please contact the shop to get a return authorization before shipping your return and include a copy of your invoice along with the reason for the return. Items over $100 are subject to a 10% restocking fee.  We are however unable to accept returns on any and all electrical parts. 
Ordering
While we make every effort to ensure the availability status is accurate for all items for sale on our online store, occasionally we may accept orders for items which suddenly become unavailable. If that is the case, we will make every effort to contact you via phone and email using the information you provided with your order.
Payment, Pricing & Promotions
We accept Visa, Mastercard, Discover and American Express via our secure checkout process. We also accept PayPal and Google Checkout. If you choose to use PayPal or Google Checkout, you will be redirected to their sites to complete the checkout process. If you use PayPal or Google Checkout their policies about returns, replacements, privacy, security and viewing orders take affect over ours.
While we make every effort to ensure the accuracy of the pricing on our website, it is subject to change at anytime without notice. All orders are subject to current pricing at the time of payment.
Promotional pricing offers are made at the sole discretion of WALCKS4WD.COM and CRD4X4PARTS.COM, are offered on a first-come, first-served basis, are subject to item availability and are also subject to change at anytime. 
Viewing Orders
All orders placed through our secure checkout process can be viewed at any time if you have elected to create a user account on our website. We retain this order information for your viewing for up to 1 year.  But we accept no responsibility if this feature should not work or become unavailable due to technical reasons. If you checkout as a guest, this feature is not available to you.
Updating Account Information
If you elect to create a user account on our website you can update your account information at anytime for clicking the MY ACCOUNT link from the homepage. The information you provide is used to enhance your user experience. This information is stored securely and will never be given away or sold for any purpose. But we accept no responsibility if this feature should not work or become unavailable due to technical reasons. If you checkout as a guest, this feature is not available to you.